General Conditions of Sale (GCS)
Version effective from August 26, 2025
These General Terms and Conditions govern the contractual relationship between PILLS KEEP (hereinafter "the Seller") and any natural person acting for non-professional purposes (hereinafter "the Buyer"). Any order placed on the site implies full acceptance of these General Terms and Conditions.
Article 1 – Identification of the Seller
Company name: PILLS KEEP
Head office: 12 bis Avenue des Gobelins, 75005 Paris
RCS Paris: 983 462 151
Intracommunity VAT: FR 30 983 462 151
Email: contact@pillskeep.com
Article 2 – Products
The products sold are accessories for mobile phones.
Their essential characteristics are described on the website and on the packaging.
The Buyer must comply with the indicated use. The Seller declines all liability in the event of improper use.
Article 3 – Order
Any order implies acceptance of the prices and descriptions of the products.
A confirmation email is sent after validation of the order.
Article 4 – Price and Payment
Prices are expressed in euros, including VAT. Delivery costs are indicated before confirmation of the order.
Payment is 100% secure and is made online using the methods offered on the site.
Article 5 – Delivery
The products are delivered to the address provided by the Buyer.
The Seller undertakes to ship orders within the timeframes indicated at the time of purchase.
In the event of a delay of more than 30 days , the Buyer may cancel the order and will be reimbursed within 14 days .
In accordance with the law , the risks remain the responsibility of the Seller until the physical delivery of the products to the Buyer.
Article 6 – Right of withdrawal
The Buyer has 14 days from receipt to exercise his right of withdrawal, without having to provide a reason.
Return costs remain the responsibility of the Buyer.
Return conditions:
- New, unused, complete product in its original packaging
- Accessories, instructions and packaging included
Upon receipt and inspection of the product, the refund will be made within 14 days to the original payment method.
Article 7 – Legal guarantees
The products benefit from:
- The legal guarantee of conformity (articles L.217-4 to L.217-14 of the Consumer Code)
- The guarantee against hidden defects (articles 1641 to 1649 of the Civil Code)
In the event of a defective or non-compliant product, the Buyer may request:
- Repair or replacement of the product
- Or, if not possible, a full refund
Article 8 – Liability
The Seller cannot be held liable for damages resulting from:
- Improper use of the product
- From a modification of the product by the Buyer or a third party
- From negligence in installation or maintenance
Article 9 – Personal data
The data collected is necessary for processing orders.
In accordance with the GDPR, the Buyer has the right:
- Access, rectification, deletion
- Opposition and portability
Any request can be sent by email to: contact@pillskeep.com .
The Buyer may also contact the CNIL in the event of a dispute.
Article 10 – Intellectual property
All elements of the site (texts, images, logos, design) are protected.
Any reproduction, in whole or in part, is strictly prohibited without written authorization.
Article 11 – Disputes and applicable law
These T&Cs are subject to French law .
In the event of a dispute, the Buyer can resort to free mediation via the European platform: https://ec.europa.eu/consumers/odr/ .
Article 12 – Modification of the T&Cs
The Seller reserves the right to modify the T&Cs at any time.
The applicable T&Cs are those in effect on the date of the order.
Article 13 – Unique REP identifier
Unique identification number for the Household Packaging and Graphic Paper REP with ADEME: FR412308_01NLPH