Privacy Policy

Effective August 26, 2025

The purpose of this Privacy Policy is to inform users of the website www.pillskeep.com (hereinafter “the Site”) about how PILLS KEEP collects, uses and protects their personal data, in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act .

By browsing the Site, you accept this Policy.

1. Data controller

PILLS KEEP

12 bis Avenue des Gobelins, 75005 Paris – France

Email: contact@pillskeep.com

Website: https://www.pillskeep.com

2. Data collected

We only collect the data necessary for the proper functioning of the Site and the management of orders:

  • Name, first name, postal address, email, telephone number
  • Shipping and Billing Information
  • Order History
  • Technical data (cookies, IP address, browser)

No data is sold or shared with third parties without your consent, except where legally required.

3. Purpose of processing

The data collected is used for:

  • Process and ship your orders
  • Manage invoicing and payment tracking
  • Respond to your requests via the contact form
  • Improve your user experience
  • Ensure the security of the Site

4. Legal basis for processing

We collect your data on the basis of:

  • Execution of the contract : processing your orders
  • Your consent : newsletter subscription, use of cookies
  • Our legal obligations : invoicing, guarantee, possible disputes

5. Retention period

Your data is kept for:

  • 5 years maximum after your last purchase
  • 3 years maximum for prospects without an order
  • Longer if required by law (e.g. tax obligations)

6. Sharing of data

We only share necessary data with:

  • Our logistics providers and carriers (delivery)
  • Our payment providers (Stripe, PayPal, etc.)
  • Shopify, our hosting and online store solution

These partners comply with GDPR regulations.

7. Your GDPR rights

In accordance with current regulations, you have the following rights:

  • Right of access : know what data we hold
  • Right of rectification : correct your information
  • Right to erasure : request the deletion of your data
  • Right to object : refuse certain processing
  • Right to portability : recover your data in a readable format
  • Right to withdraw your consent at any time

To exercise your rights: contact@pillskeep.com

You can also file a complaint with the CNIL : https://www.cnil.fr

8. Cookies

The Site uses cookies to:

  • Ensure its proper functioning (basket, connection, payment)
  • Establish attendance statistics
  • Improve user experience

On your first visit, a banner allows you to accept or refuse non-essential cookies.

You can also disable them through your browser settings.

9. Data security

We implement all necessary technical and organizational measures to protect your data against:

  • The loss
  • Unauthorized access
  • Modification or disclosure

10. Changes to the Policy

We may update this Privacy Policy at any time.

The date of last update appears at the top of the document.

11. Contact

For any questions regarding the Privacy Policy or exercising your rights:

PILLS KEEP

12 bis Avenue des Gobelins, 75005 Paris

Email: contact@pillskeep.com